With all our transcriptions we offer you a triple security:
Satisfaction guarantee:
If you are not 100% satisfied, you will get your money back.
Transcriptions are a matter of trust. For us, high quality standards are a matter of course. So that you can be sure of this, we guarantee your satisfaction. If the quality of the result does not meet your requirements, we will find a short-term solution, e.g. reworking. If you are still not satisfied with the quality, you will get your money back. (You will find the exact conditions and procedure in our AGBs under point 4.)
Price guarantee:
If you find a cheaper supplier, we will undercut their price!
There are many providers of transcriptions, some of which have opaque pricing models. We make it very simple: we are the cheapest provider. If you find a cheaper provider (German or international full-service companies) for the same service before or during an abtipper order, we will undercut their price, no ifs, ands or buts.
Confidentiality guarantee:
All your data will be kept strictly confidential.
Your recordings often have very sensitive content, be it about products or about personal situations of your interlocutors. The highest level of confidentiality and security of your data is therefore very important to us. The data exchange takes place via a secure internet connection. All employees are bound to the highest level of confidentiality. All files are deleted by us after completion of the order. Further information on our strict data protection can be found here.
Punctuality guarantee:
With our express options, transcripts are guaranteed to arrive within one or three days.
If you are in a hurry and need a return delivery at short notice, then we recommend our express options. With these, you are guaranteed to receive your transcripts back within three days (3-day express) or even the next day (1-day express). Even without an express option and guaranteed return date, we are known for returning transcripts quickly, even with regular transcription. Often this happens within a few days, usually within a week.
Sometimes a good transcription result can take a little more time. This is the case in the current corona situation and especially if your file is particularly challenging (e.g. strong dialects) or if holidays are coming up (e.g. Christmas). Even then, however, you can ensure a guaranteed return date with the express options mentioned above.
